Refund policy

Last Updated: October 12, 2026

At Avenzoria, we want you to love your order. If something isn’t right, we’re here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Eligibility

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging with tags attached.

Intimate apparel (shapewear, underwear, lingerie and bralettes) can only be returned if unworn, unwashed, with hygiene liners and tags still attached.

Beauty devices and hair tools can only be returned if unused and in their original, undamaged packaging, unless they arrived defective.

3. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you.

4. How to Start a Return

Email us at support.avenzoria@gmail.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

5. Return Shipping

Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

7. Exchanges

Need a different size? Contact us and we will help you exchange it, subject to availability.

8. Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped.

9. Contact Us

Questions about returns? Email support.avenzoria@gmail.com and include your order number.